1. Overview
This Refund Policy explains how [legal entity name], the operator of enLookBook, handles refund requests for credits, subscriptions, pack licenses, downloads, and related digital services.
This page is a draft for review. Replace bracketed placeholders before relying on this policy in production.
2. Unused credits
Unused credits may be eligible for a refund if you request the refund within 7 days of purchase and the credits have not been spent, transferred, adjusted, or otherwise consumed.
Refund eligibility is based on account records, credit ledger records, payment records from [payment providers], and any other information needed to verify the request.
3. Commercial licenses and downloads
Credits spent on pack licenses, downloads, or other digital access are not refundable once used.
Licensed or downloaded digital content is final sale except where a refund is required by law or where an unresolved service failure prevents access to the purchased digital content.
4. Subscriptions
Subscriptions may be canceled for future periods according to the cancellation tools or support process available for your account.
Current subscription periods are not prorated or refunded once the period has started or subscription credits have been issued, unless required by law or approved because of a verified service failure, duplicate charge, payment error, or unauthorized transaction.
5. Duplicate charges, unauthorized transactions, and payment errors
If you believe you were charged more than once, charged without authorization, or affected by a payment processing error, contact [support email] as soon as possible.
We may review account activity, payment provider records, transaction IDs, device or session information, and related support details before approving or denying a refund request.
6. Technical access problems
If a verified technical problem prevents access to credits, subscriptions, licensed packs, or downloads, we may first try to restore access, reissue credits, or otherwise correct the problem.
If the problem cannot be resolved within a reasonable time, we may approve a refund or account credit at our discretion, unless a different remedy is required by law.
7. How to request a refund
To review purchases in the app, open Account > Purchase History and choose Request refund next to the purchase you want reviewed.
Until refund request submission is enabled, refund requests can be sent to [support email]. Include the account email, purchase date, item purchased, amount charged, transaction ID if available, and a short explanation of the issue.
The exact review workflow, identity verification steps, response time, and payment-provider process should be completed in [refund request handling] before production release.
8. Processing refunds
Approved refunds are generally returned to the original payment method when supported by [payment providers]. Payment provider processing times may vary.
If a refund is approved for credits, licensed content, or subscription benefits, we may reverse credits, revoke related access, adjust account balances, or take other account actions needed to prevent duplicate benefits.
9. Abuse and policy exceptions
We may deny refund requests that appear abusive, fraudulent, inconsistent with account records, or designed to obtain digital content without payment.
Nothing in this policy limits refund rights that cannot be waived under applicable law in [jurisdiction] or in your place of residence.
10. Changes and contact
We may update this Refund Policy from time to time. The updated version will apply when posted unless applicable law requires additional notice or consent.
Questions about this Refund Policy can be sent to [support email].